Privacy Policy
General Data Protection Policy (GDPR)
This privacy policy describes how and when we (Balloon Your Room) collect, use and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy, Facebook, our Website, Ebay, Instagram, Twitter or their related sites and services.
Information We Collect
To fulfil your order, you provide us with certain information (which you authorise Etsy, Ebay or Paypal to provide to us), which may include your name, email address, postal address, payment information and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for a custom order.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use and share your information, including:
· As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
· If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
How We Collect This Data
This data is provided to Balloon Your Room at the checkout process via Etsy, Ebay or Paypal. We receive the details saved to your account at the time of ordering. Information is then stored in our Etsy, Ebay and Paypal account, so that we can dispatch your order to the correct address. We also receive emails from Etsy, Ebay and Paypal confirming a purchase has been made and the address you have requested we send you order to.
Card payment details taken in person or over the phone are entered directly into our WorldPay hand held device and are not written down or stored.
Information Sharing and Disclosure
We share your information for very limited reasons and in limited circumstances, as follows:
· Etsy – We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
· Ebay – We share information with Ebay as necessary to provide you with our services.
· Service Providers – We use Parcel2Go for couriers, Royal Mail and Parcelforce to provide delivery services. We share your name and address with these third parties, but only to the extent necessary to perform these services.
· Compliance With Laws – We may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes and enforce our agreements. We generally keep your data for 5 years.
How We Keep Your Data Secure
Data Stored Digitally:
The information collected during the checkout process is stored in our Etsy, Ebay and Paypal accounts.
Postal information for parcels sent via Parcel2Go is stored in our Parcel2Go account.
Etsy, Ebay,Paypal and Parcel2Go have renewed their General Data Protection Regulation Policies to abide with the new laws in place, effective 25th May 2018 (links listed below).
We employ security measures on all our devices to ensure data is stored securely. Devices in our possession that have access to our password protected Facebook, Website, Email, Etsy, Ebay, Paypal and Parcel2Go accounts are as follows:
· MacBook Laptop – Password Protected
· iPhone – Passcode Protected – auto lock screen
· iPad – Passcode Protected – auto lock screen
Data Stored As A Hard Copy:
· We print orders for a paper trail for our accountant
· We hand write order forms for facebook, phone, in person or email orders
· All paperwork is stored at our registered address or at our accountants
· Paperwork is always hand delivered and collected to and from our accountant
· Shipping labels are typed but not saved, or produced by Parcel2Go
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
· Access – You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
· Complain – If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How To Contact Us
For the purposes of EU data protection law, we, Balloon Your Room, are the data controller of your personal information. If you have any questions or concerns, you may contact us at [email protected]. Alternatively, you may write to us at: Balloon Your Room, 12 Tailby Avenue, Kettering, Northamptonshire, NN16 9FT.
If you have any questions about GDPR, our Privacy Policy, or any of our other policies or terms, please do get in touch – we take your privacy very seriously and are more than happy to help. Thank you
Links:
Royal Mail
https://www.royalmail.com/business/system/files/royal-mail-the-gdpr-opportunity-with-mail.pdf
Etsy
https://www.etsy.com/uk/seller-handbook/article/update-on-the-european-union-privacy/300423639314
Ebay
https://www.ebayinc.com/our-company/privacy-center/gdpr/
Twitter
https://twitter.com/en/privacy#update
Facebook
https://www.facebook.com/business/gdpr
Paypal
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Parcel2Go
https://www.parcel2go.com/content/privacy-policy.aspx
WorldPay
https://www.worldpay.com/uk/privacy-policy
Instagram
https://help.instagram.com/519522125107875?helpref=page_content
1&1 (Our website and email provider)
https://www.1and1.co.uk/terms-gtc/terms-privacy/?
This privacy policy describes how and when we (Balloon Your Room) collect, use and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy, Facebook, our Website, Ebay, Instagram, Twitter or their related sites and services.
Information We Collect
To fulfil your order, you provide us with certain information (which you authorise Etsy, Ebay or Paypal to provide to us), which may include your name, email address, postal address, payment information and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for a custom order.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use and share your information, including:
· As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
· If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
How We Collect This Data
This data is provided to Balloon Your Room at the checkout process via Etsy, Ebay or Paypal. We receive the details saved to your account at the time of ordering. Information is then stored in our Etsy, Ebay and Paypal account, so that we can dispatch your order to the correct address. We also receive emails from Etsy, Ebay and Paypal confirming a purchase has been made and the address you have requested we send you order to.
Card payment details taken in person or over the phone are entered directly into our WorldPay hand held device and are not written down or stored.
Information Sharing and Disclosure
We share your information for very limited reasons and in limited circumstances, as follows:
· Etsy – We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
· Ebay – We share information with Ebay as necessary to provide you with our services.
· Service Providers – We use Parcel2Go for couriers, Royal Mail and Parcelforce to provide delivery services. We share your name and address with these third parties, but only to the extent necessary to perform these services.
· Compliance With Laws – We may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes and enforce our agreements. We generally keep your data for 5 years.
How We Keep Your Data Secure
Data Stored Digitally:
The information collected during the checkout process is stored in our Etsy, Ebay and Paypal accounts.
Postal information for parcels sent via Parcel2Go is stored in our Parcel2Go account.
Etsy, Ebay,Paypal and Parcel2Go have renewed their General Data Protection Regulation Policies to abide with the new laws in place, effective 25th May 2018 (links listed below).
We employ security measures on all our devices to ensure data is stored securely. Devices in our possession that have access to our password protected Facebook, Website, Email, Etsy, Ebay, Paypal and Parcel2Go accounts are as follows:
· MacBook Laptop – Password Protected
· iPhone – Passcode Protected – auto lock screen
· iPad – Passcode Protected – auto lock screen
Data Stored As A Hard Copy:
· We print orders for a paper trail for our accountant
· We hand write order forms for facebook, phone, in person or email orders
· All paperwork is stored at our registered address or at our accountants
· Paperwork is always hand delivered and collected to and from our accountant
· Shipping labels are typed but not saved, or produced by Parcel2Go
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
· Access – You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
· Complain – If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How To Contact Us
For the purposes of EU data protection law, we, Balloon Your Room, are the data controller of your personal information. If you have any questions or concerns, you may contact us at [email protected]. Alternatively, you may write to us at: Balloon Your Room, 12 Tailby Avenue, Kettering, Northamptonshire, NN16 9FT.
If you have any questions about GDPR, our Privacy Policy, or any of our other policies or terms, please do get in touch – we take your privacy very seriously and are more than happy to help. Thank you
Links:
Royal Mail
https://www.royalmail.com/business/system/files/royal-mail-the-gdpr-opportunity-with-mail.pdf
Etsy
https://www.etsy.com/uk/seller-handbook/article/update-on-the-european-union-privacy/300423639314
Ebay
https://www.ebayinc.com/our-company/privacy-center/gdpr/
https://twitter.com/en/privacy#update
https://www.facebook.com/business/gdpr
Paypal
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Parcel2Go
https://www.parcel2go.com/content/privacy-policy.aspx
WorldPay
https://www.worldpay.com/uk/privacy-policy
https://help.instagram.com/519522125107875?helpref=page_content
1&1 (Our website and email provider)
https://www.1and1.co.uk/terms-gtc/terms-privacy/?